FAQS

Once you’ve successfully placed your order, you will receive a confirmation email from us. As this is an automatically generated email, do check your spam folder if you do not see the email in your inbox. You may also view your confirmed orders here when you’re logged into your account.

If you need a message, address or delivery date changed, do contact us with your order number and change request as soon as possible. Depending on your order and delivery status, we will confirm with you whether the changes may be made. Orders that have already been prepared, picked up or are en route cannot be changed. So, it’s preferable that you get in touch with us at least 24 hours before the delivery of your order.

To place an order, just head over to our online store, select the delivery date and item, fill in your order details and message, checkout to make payment and you’re done!

Just drop us an email at [email protected] and we will get back to you soonest!

If you would like to cancel your order, do drop us an email at [email protected] with your order number. Depending on your order and delivery status, we will confirm with you whether the cancellation can be made. Orders that have already been prepared, picked up or are en route cannot be cancelled. So, it’s preferable that you get in touch with us at least 24 hours before the delivery of your order.

The full value of your cancelled order will be returned to you via a store credit coupon. If a monetary refund is preferred, kindly note that a RM10 administrative fee will be incurred. Alternatively, you may opt to reschedule your order to a future date – free of charge!

You can place your order over our online store, select the future delivery date and item. (At least 14days before the delivery date)

Your messages can be in English, Malay, Chinese characters. Emojis and emoticons may be included as well!